Independent Customer Feedback

97% of our customers would rate our service good or excellent.

4.85

Showing reviews 1 to 20 of 62

Date Product Score Customer Comment Our Response
18-Jan-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Always helpful and honest advice. Clear explanation of work needed to be done.
I’ve been a customer ever year for servicing and maintenance since buying a Defender from Thatched Garage.
Always helpful and honest advice. Clear explanation of work needed to be done.
I’ve been a customer ever year for servicing and maintenance since buying a Defender from Thatched Garage.
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Our Response:
No Comment
No Comment
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18-Jan-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Brilliant
Brilliant
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Our Response:
No Comment
No Comment
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18-Jan-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Fast, friendly and efficient service. They only focus on Land Rovers so know what they are doing.
Fast, friendly and efficient service. They only focus on Land Rovers so know what they are doing.
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Our Response:
No Comment
No Comment
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18-Jan-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Everything
Everything
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Our Response:
No Comment
No Comment
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17-Jan-2019
Product:
Purchased Freelander 2
Rating:
Customer Comment:
Be nice if the vehicle did not break down within 48hours costing me to date 1400 £ in garage costs happy new year
Be nice if the vehicle did not break down within 48hours costing me to date 1400 £ in garage costs happy new year
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Our Response:
Thanks for taking the time to review us. All our vehicles leave with a full service, 1 years mot (carried out by an independent testing station) and 1 years warranty. This is the first time I have heard of a problem with your vehicle, just like when you purchase your vehicle we are always only a phone call...
Thanks for taking the time to review us. All our vehicles leave with a full service, 1 years mot (carried out by an independent testing station) and 1 years warranty. This is the first time I have heard of a problem with your vehicle, just like when you purchase your vehicle we are always only a phone call or email away and on hand to help with any problems that might occur. If you had given us a call we could have had the vehicle back in and rectified the fault for you. If you still have problems now then please give us a call or send us an email and we will be happy to rectify the fault for you. Thanks Ben
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17-Jan-2019
Product:
S/F exhaust system
Rating:
Customer Comment:
They are so helpful friendly skilled like no other and good value
They are so helpful friendly skilled like no other and good value
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Our Response:
Thanks for taking the time to review us we look forward to seeing you again soon.
Thanks for taking the time to review us we look forward to seeing you again soon.
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14-Jan-2019
Product:
Carry out various work on Freelander
Rating:
Customer Comment:
great guys know what they are doing
great guys know what they are doing
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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23-Dec-2018
Product:
Supply & Fit Overdrive to Series 1
Rating:
Customer Comment:
The garage was responsive to my initial enquiry and positive in subsequent email exchanges, hence my choosing them to purchase and fit the overdrive.
The garage was responsive to my initial enquiry and positive in subsequent email exchanges, hence my choosing them to purchase and fit the overdrive.
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Our Response:
Thanks for taking the time to review us, we are glad you found our communications to be good.
Thanks for taking the time to review us, we are glad you found our communications to be good.
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23-Dec-2018
Product:
Rectify loss of drive.
Rating:
Customer Comment:
Excellence all round
Excellence all round
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Our Response:
Thanks for taking the time to review us, we look forward to seeing you at your next service.
Thanks for taking the time to review us, we look forward to seeing you at your next service.
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21-Dec-2018
Product:
Supply and fit bonnet struts and rear wiper motor.
Rating:
Customer Comment:
Efficient polite service
Efficient polite service
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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21-Dec-2018
Product:
Supply & Fit brake pads
Rating:
Customer Comment:
I've always had very good service from Paul and the guys. They have always done excellent work for me in a timely manner. I feel like they charge a fair price and highly recommend them.
I've always had very good service from Paul and the guys. They have always done excellent work for me in a timely manner. I feel like they charge a fair price and highly recommend them.
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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20-Dec-2018
Product:
Carry out service, Lower front arms & Brake pads
Rating:
Customer Comment:
Brilliant customer service as always
Cannot fault anything
Brilliant customer service as always
Cannot fault anything
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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20-Dec-2018
Product:
Supply and fit bulkhead deletion bar
Rating:
Customer Comment:
Ben always looks after me hence why I have returned many times technicians are good guys and are out to look after you not rip you off !
Ben always looks after me hence why I have returned many times technicians are good guys and are out to look after you not rip you off !
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Our Response:
Thanks for taking the time to review us
Thanks for taking the time to review us
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20-Dec-2018
Product:
Supply & Fit Fuel Filter Freelander 2
Rating:
Customer Comment:
Excellent Service, Prompt, Friendly Helpful Staff
Excellent Service, Prompt, Friendly Helpful Staff
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Our Response:
Thanks for taking the time to review us
Thanks for taking the time to review us
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21-Nov-2018
Product:
Carry out service & Mot on Defender
Rating:
Customer Comment:
I always have complete confidence that my Land Rover will get the attention that it needs. There's nothing fancy about the set up here but these guys are steeped in experience and specialist knowledge and can deal with any job, large or small. Invariably, my vehicle is returned to me running better than...
I always have complete confidence that my Land Rover will get the attention that it needs. There's nothing fancy about the set up here but these guys are steeped in experience and specialist knowledge and can deal with any job, large or small. Invariably, my vehicle is returned to me running better than ever.
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Our Response:
Thanks for taking the time to review us, we are glad your vehicle is running better than ever and look forward to seeing you again.
Thanks for taking the time to review us, we are glad your vehicle is running better than ever and look forward to seeing you again.
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18-Nov-2018
Product:
Carry out rust prevention treatment
Rating:
Customer Comment:
First time I have used the company but won’t be the last. Had the underside of my Defender sealed against rust. Ben and the team did a fantastic job and kept me updated throughout the process. What also makes them stand out from other companies is that they don’t try to sell you extras even when...
First time I have used the company but won’t be the last. Had the underside of my Defender sealed against rust. Ben and the team did a fantastic job and kept me updated throughout the process. What also makes them stand out from other companies is that they don’t try to sell you extras even when I asked them what else I could do to the vehicle they just said have a look on line and see what you like!! Great company and will be using them again. Thanks
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Our Response:
Thanks for taking the time to review us we are glad you are happy with our services.
Thanks for taking the time to review us we are glad you are happy with our services.
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02-Nov-2018
Product:
Carry out Service & Mot on Discovery 4
Rating:
Customer Comment:
Full service and Mot carried out on time. Customer relations very good as per usual. Very pleased.
Full service and Mot carried out on time. Customer relations very good as per usual. Very pleased.
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Our Response:
Thank you for taking the time to review us, we really appreciate the kind words and look forward to seeing you at your next service.
Thank you for taking the time to review us, we really appreciate the kind words and look forward to seeing you at your next service.
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20-Oct-2018
Product:
Supply and fit Air suspension compressor to Discovery 4
Rating:
Customer Comment:
First dIagnosed issue quickly so I didn’t waste time while parts were being ordered. Then booked car in, provided eXcelelnt service and brand new curtesy car. Staff very friendly, all of them took time to speak to me.
First dIagnosed issue quickly so I didn’t waste time while parts were being ordered. Then booked car in, provided eXcelelnt service and brand new curtesy car. Staff very friendly, all of them took time to speak to me.
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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12-Sep-2018
Product:
S/F window regulators to Freelander
Rating:
Customer Comment:
service was first class (as always) - said when they could do the work (sooner than 'the other' LR garage near me), did it when they said and results were just as expected. Real service from friendly (non-smarmy) LR people. I've come to trust them to do an honest job at an honest price.
service was first class (as always) - said when they could do the work (sooner than 'the other' LR garage near me), did it when they said and results were just as expected. Real service from friendly (non-smarmy) LR people. I've come to trust them to do an honest job at an honest price.
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Our Response:
Thanks for taking the time to review us and we are glad you enjoyed your experience with us.
Thanks for taking the time to review us and we are glad you enjoyed your experience with us.
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04-Sep-2018
Product:
Mot & Fit customers wheel carrier
Rating:
Customer Comment:
Booking (and adding work to what was originally booked) was hassle free. All done in a day and timely phone call to say when it was ready for collection. Work carried out to its usual excellent standard.
Booking (and adding work to what was originally booked) was hassle free. All done in a day and timely phone call to say when it was ready for collection. Work carried out to its usual excellent standard.
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Our Response:
Thanks for taking the time to review us, we are glad you are happy with the service we provide.
Thanks for taking the time to review us, we are glad you are happy with the service we provide.
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Showing reviews 1 to 20 of 62