Independent Customer Feedback

100% of our customers would rate our service good or excellent.

5

Showing reviews 1 to 20 of 58

Date Product Score Customer Comment Our Response
17-Sep-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Excellent friendly service - very attentive
Excellent friendly service - very attentive
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Our Response:
No Comment
No Comment
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17-Sep-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Very pleased with service work and courteous booking and collection
Very pleased with service work and courteous booking and collection
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Our Response:
No Comment
No Comment
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14-Sep-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Friendly and keep you informed
Friendly and keep you informed
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Our Response:
No Comment
No Comment
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13-Sep-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Whilst away on holiday I needed my Jaguar XE to be examined because of a vibration that developed. Thatched garage saw me at short notice and diagnosed the issue when I called in. Their customer service was excellent and they were honest and straightforward. I would definitely use this garage again.
Whilst away on holiday I needed my Jaguar XE to be examined because of a vibration that developed. Thatched garage saw me at short notice and diagnosed the issue when I called in. Their customer service was excellent and they were honest and straightforward. I would definitely use this garage again.
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Our Response:
No Comment
No Comment
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10-Sep-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Great! Perfect
Great! Perfect
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Our Response:
No Comment
No Comment
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09-Sep-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Great service. Would recommend.
Great service. Would recommend.
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Our Response:
No Comment
No Comment
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08-Aug-2021
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Ben and team know their Defenders well. No hard sell - just honest and insightful advice. They prepped the Defender I bought to a very good standard and made sure I was comfortable with everything before the purchase.
Ben and team know their Defenders well. No hard sell - just honest and insightful advice. They prepped the Defender I bought to a very good standard and made sure I was comfortable with everything before the purchase.
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Our Response:
No Comment
No Comment
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05-Aug-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Fast and professional
Fast and professional
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Our Response:
No Comment
No Comment
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04-Aug-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Excellent Service from the team - as usual
Excellent Service from the team - as usual
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Our Response:
No Comment
No Comment
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03-Aug-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
First class service. Booked in for a air con. Recharge at 08.30. Car was taken straight to workshop. Offered a hot drink, had a chat with the friendly staff. Car returned to me within 30 minutes. I couldn’t be more pleased.
First class service. Booked in for a air con. Recharge at 08.30. Car was taken straight to workshop. Offered a hot drink, had a chat with the friendly staff. Car returned to me within 30 minutes. I couldn’t be more pleased.
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Our Response:
No Comment
No Comment
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22-Jul-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Very efficient and fast
Very efficient and fast
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Our Response:
No Comment
No Comment
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20-Jul-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Excellent service
Excellent service
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Our Response:
No Comment
No Comment
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20-Jul-2021
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
They were helpful and knowledgeable. Weren’t pushy at all and let me check the Truck over in and out at my convenience. I’ll be using them again in the future for follow up work, even though they are quite a distance away from home. My only complaint is that they aren’t closer to where I live!!
They were helpful and knowledgeable. Weren’t pushy at all and let me check the Truck over in and out at my convenience. I’ll be using them again in the future for follow up work, even though they are quite a distance away from home. My only complaint is that they aren’t closer to where I live!!
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Our Response:
No Comment
No Comment
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19-Jul-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
V helpful and efficient
V helpful and efficient
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Our Response:
No Comment
No Comment
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19-Jul-2021
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Ben and his team were approachable, professional and knowledgeable - we are delighted with the Land Rover Defender we bought from the Thatched Garage. They provide an honest and helpful service, even delivering the car across the county. Thank you!
Ben and his team were approachable, professional and knowledgeable - we are delighted with the Land Rover Defender we bought from the Thatched Garage. They provide an honest and helpful service, even delivering the car across the county. Thank you!
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Our Response:
No Comment
No Comment
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17-Jul-2021
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
I was looking for a Defender and received a recommendation to look at The Thatched Garage' Instagram page. I very quickly found a Defender I liked and was able to arrange a viewing at short notice. I dealt with Ben who was very patient and understanding of my lack of knowledge about the vehicle, and...
I was looking for a Defender and received a recommendation to look at The Thatched Garage' Instagram page. I very quickly found a Defender I liked and was able to arrange a viewing at short notice. I dealt with Ben who was very patient and understanding of my lack of knowledge about the vehicle, and was very happy to answer all of my questions. The purchase was made shortly after the test drive; the sale and handover was very straight forward. All the staff were a delight to deal with. Could not be happier with this purchase; for me it is not only practical for the rural area I live in but also an investment in a classic car that is no longer in production, and having seen the workshop where they carry out custom upgrades and modifications, i'm totally assured my Defender will be in good hands when I come back to service it in the future.

Needless to say, I highly recommend The Thatched Garage if you are interested in purchasing a 90 or 110 series. Even when other garages were calling back about my prior registered interest (they were too late!), I told them we went with The Thatched Garage and even they were saying these guys are excellent.

5*
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Our Response:
No Comment
No Comment
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17-Jul-2021
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
I would recommend the Thatched garage , they looked after me , I couldn’t have had an easier experience of buying the landrover
I would recommend the Thatched garage , they looked after me , I couldn’t have had an easier experience of buying the landrover
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Our Response:
No Comment
No Comment
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16-Jul-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Very helpful
Very helpful
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Our Response:
No Comment
No Comment
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15-Jul-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Excellent level of service, quick to respond, understanding and all round professionalism
Excellent level of service, quick to respond, understanding and all round professionalism
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Our Response:
No Comment
No Comment
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15-Jul-2021
Product:
The Thatched Garage - Servicing
Rating:
Customer Comment:
Very good, helpful and efficient service
Very good, helpful and efficient service
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 58