Independent Customer Feedback

99% of our customers would rate our service good or excellent.

4.95

Showing reviews 1 to 20 of 177

Date Product Score Customer Comment Our Response
18-Sep-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
All staff very friendly and knowledgable. Proactive communication. Always happy with service.
All staff very friendly and knowledgable. Proactive communication. Always happy with service.
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Our Response:
No Comment
No Comment
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13-Sep-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Patient informative and considerate. I would definitely recommend them
Patient informative and considerate. I would definitely recommend them
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Our Response:
Thank you for taking the time to review us, we appreciate your positive feedback.
Thank you for taking the time to review us, we appreciate your positive feedback.
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12-Sep-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Friendly and polite service
Friendly and polite service
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Our Response:
Thank you for your five star review, we are pleased to hear that you are happy with our service.
Thank you for your five star review, we are pleased to hear that you are happy with our service.
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09-Sep-2019
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
I had known of The Thatched Garage for years, and when it came time to buy my dream Landy it was the first place I went. They arranged for my wife to take a drive in a Defender to ensure she was comfortable. Their knowledge and understanding is second to none. I bought my vehicle and the guys...
I had known of The Thatched Garage for years, and when it came time to buy my dream Landy it was the first place I went. They arranged for my wife to take a drive in a Defender to ensure she was comfortable. Their knowledge and understanding is second to none. I bought my vehicle and the guys spent three weeks making the mods that I wanted at a really competitive price, and to the highest standard. The car is superb. I am delighted. It feels more like I have become part of the ‘Thatched Family’, than have simply bought a car. Couldn’t recommend The Thatched Garage and TMD more highly!
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Our Response:
No Comment
No Comment
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02-Sep-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Very fast service and overall really good.
Very fast service and overall really good.
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Our Response:
Thank you for taking to review us, we are pleased to hear that you are happy with our service.
Thank you for taking to review us, we are pleased to hear that you are happy with our service.
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24-Aug-2019
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Extremely pleased with My new Suzuki Jiminey! The customer service & dealings with both Ben and kelly were marvellous. Professional and the communication was nice and easy, quick and so helpful. Would highly recommend this garages to anybody, I’m gutted it’s not closer to the area I live. Many thanks, Sadie
Extremely pleased with My new Suzuki Jiminey! The customer service & dealings with both Ben and kelly were marvellous. Professional and the communication was nice and easy, quick and so helpful. Would highly recommend this garages to anybody, I’m gutted it’s not closer to the area I live. Many thanks, Sadie
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Our Response:
Thank you for your great review, we are so happy to hear that you are pleased with your new car. It is a shame that you aren't closer. Maybe we will see you again if you are in the area one day.
Thank you for your great review, we are so happy to hear that you are pleased with your new car. It is a shame that you aren't closer. Maybe we will see you again if you are in the area one day.
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21-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Friendly staff, good communication throughout repair.
Friendly staff, good communication throughout repair.
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Our Response:
Thank you for your great review.
Thank you for your great review.
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21-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Went over and beyond the call of duty by having my car all done so quickly, excellent service.
Went over and beyond the call of duty by having my car all done so quickly, excellent service.
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Our Response:
Thank you for your great review, always nice to hear that our customers are happy with the service we provide.
Thank you for your great review, always nice to hear that our customers are happy with the service we provide.
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20-Aug-2019
Product:
Carry out service on Defender.
Rating:
Customer Comment:
Service rating : Excellent service - very helpful
Product : Great work that was carried out quickly
Service rating : Excellent service - very helpful
Product : Great work that was carried out quickly
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Our Response:
Thank you for the five star review.
Thank you for the five star review.
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16-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Go above and beyond in the care and servicing of our 50yr old series 2 even when parts are hard to find.
Go above and beyond in the care and servicing of our 50yr old series 2 even when parts are hard to find.
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Our Response:
Thank you for taking time to review us and for bringing your vehicle to us. We take great pride in working on the older, rarer vehicles.
Thank you for taking time to review us and for bringing your vehicle to us. We take great pride in working on the older, rarer vehicles.
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15-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great service. Know there stuff, care about customers and cars. Highly recommend.
Great service. Know there stuff, care about customers and cars. Highly recommend.
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Our Response:
Thank you for taking the time to review us, it is always nice to hear that our customers are happy with our service.
Thank you for taking the time to review us, it is always nice to hear that our customers are happy with our service.
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13-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Excellent service as always. Many thanks.
Excellent service as always. Many thanks.
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Our Response:
Thank you for the great review, we look forward to assisting you in the future with any servicing needs.
Thank you for the great review, we look forward to assisting you in the future with any servicing needs.
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13-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Short wait time for service and friendly staff.
Short wait time for service and friendly staff.
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Our Response:
Thank you for the 5 star review James, happy that we could complete your work quickly for you.
Thank you for the 5 star review James, happy that we could complete your work quickly for you.
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10-Aug-2019
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
First class sales and servicing
First class sales and servicing
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Our Response:
No Comment
No Comment
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09-Aug-2019
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
What can I say great guys right from the start.
I bought a Range Rover from them they provided me a first class service.
Very honest people and lots of knowledge on Land Rovers.
If you want to buy a Range Rover these are they guys to go to for sure.
What can I say great guys right from the start.
I bought a Range Rover from them they provided me a first class service.
Very honest people and lots of knowledge on Land Rovers.
If you want to buy a Range Rover these are they guys to go to for sure.
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Our Response:
No Comment
No Comment
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08-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Very quick attention to the job in hand. Booking a time was quick and the job was completed promptly.
Very quick attention to the job in hand. Booking a time was quick and the job was completed promptly.
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Our Response:
No Comment
No Comment
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07-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
They have always been very good to me whenever I’ve taken the Landrover for services, MOTs and general maintenance.
They have always been very good to me whenever I’ve taken the Landrover for services, MOTs and general maintenance.
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Our Response:
No Comment
No Comment
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06-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Good customer service and communication
Good customer service and communication
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Our Response:
No Comment
No Comment
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06-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Fast and friendly service!
Fast and friendly service!
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Our Response:
Thank you for taking the time to review us. Always good to hear that our customers are happy with our service.
Thank you for taking the time to review us. Always good to hear that our customers are happy with our service.
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03-Aug-2019
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great consultation, advice and service. Very flexible on pick up and drop off times and overall great experience.
Great consultation, advice and service. Very flexible on pick up and drop off times and overall great experience.
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Our Response:
Thank you for your 5 star review
Thank you for your 5 star review
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Showing reviews 1 to 20 of 177