Independent Customer Feedback

96% of our customers would rate our service good or excellent.

4.8

Showing reviews 1 to 20 of 25

Date Product Score Customer Comment Our Response
07-May-2021
Product:
Land Rover Servicing
Rating:
Customer Comment:
I had panoramic glass fitted to my Defender 90. The whole experience from booking to execution was simply superb. Plus the finished product looks brilliant!
No hesitation in recommending Thatched Garage.
I had panoramic glass fitted to my Defender 90. The whole experience from booking to execution was simply superb. Plus the finished product looks brilliant!
No hesitation in recommending Thatched Garage.
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Our Response:
No Comment
No Comment
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07-May-2021
Product:
Land Rover Servicing
Rating:
Customer Comment:
Good communication whilst on site; information about future car care helpful. Refreshments offered.
Good communication whilst on site; information about future car care helpful. Refreshments offered.
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Our Response:
No Comment
No Comment
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06-May-2021
Product:
Land Rover Servicing
Rating:
Customer Comment:
Good quick & reassuring good to see the vehicle had a full health check before work commenced
Good quick & reassuring good to see the vehicle had a full health check before work commenced
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Our Response:
No Comment
No Comment
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22-Apr-2021
Product:
Land Rover Servicing
Rating:
Customer Comment:
Very quick response and service
Very quick response and service
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Our Response:
No Comment
No Comment
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20-Apr-2021
Product:
Land Rover Servicing
Rating:
Customer Comment:
Good customer relations
Good customer relations
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Our Response:
No Comment
No Comment
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20-Apr-2021
Product:
Land Rover Servicing
Rating:
Customer Comment:
Efficient communication and choice of appointment times. Happy with work done, staff attitude and general advice/work practises
Efficient communication and choice of appointment times. Happy with work done, staff attitude and general advice/work practises
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Our Response:
No Comment
No Comment
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20-Apr-2021
Product:
Land Rover Servicing
Rating:
Customer Comment:
The service has been great from start to finish, from bringing in my car into the garage to be checked to arranging the work to be done was so smooth and easy. Great friendly staff and great service I will definitely be back when I need something done again.
The service has been great from start to finish, from bringing in my car into the garage to be checked to arranging the work to be done was so smooth and easy. Great friendly staff and great service I will definitely be back when I need something done again.
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Our Response:
No Comment
No Comment
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19-Apr-2021
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Ben at The Thatched Garage is certainly the go to guy for Land Rovers. He has a vast knowledge of everything Land Rover, great customer service really genuine and a real pleasure to deal with. Sorted out all of my requests, I’m totally happy with my latest Defender 90 which is the the second...
Ben at The Thatched Garage is certainly the go to guy for Land Rovers. He has a vast knowledge of everything Land Rover, great customer service really genuine and a real pleasure to deal with. Sorted out all of my requests, I’m totally happy with my latest Defender 90 which is the the second Defender purchased from him.

From my experience The Thatched Garage always delivers, they have a real understanding and passion for everything Land Rover. I am happy and delighted to recommend to others Ben and TheThatched Garage, you will not be disappointed.

Every time I drive my Land Rover it always put’s a smile on my face and I’m sure it will do the same for you….
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Our Response:
No Comment
No Comment
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12-Apr-2021
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Excellent experience buying a Defender. Ben and his crew gave great advise, were never in a rush when talking through the vehicle and i felt very reassured with my purchase.
Excellent experience buying a Defender. Ben and his crew gave great advise, were never in a rush when talking through the vehicle and i felt very reassured with my purchase.
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Our Response:
No Comment
No Comment
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25-Mar-2021
Product:
Carried out Repairs to defender chassis, Rust treatment & Led Headlights.
Rating:
Customer Comment:
Great service. Rust treatment prevention looks very professional and hoping it’ll be long lasting!
Great service. Rust treatment prevention looks very professional and hoping it’ll be long lasting!
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Our Response:
No Comment
No Comment
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08-Nov-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great service to repair a faulty fuel pump. The Thatched Garage kept me updated on all aspects of the repair and are a lovely, friendly and efficient bunch.
Great service to repair a faulty fuel pump. The Thatched Garage kept me updated on all aspects of the repair and are a lovely, friendly and efficient bunch.
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Our Response:
No Comment
No Comment
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15-Oct-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great service, with the work conveniently carried out in one day & at a very reasonable price
Great service, with the work conveniently carried out in one day & at a very reasonable price
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Our Response:
No Comment
No Comment
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06-Oct-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
This is the second time I have bought a Land Rover from The Thatched Garage. Always received great customer service and advice. For the last ten years they have also kept my old Land Rover going with service and MOTs, all very reasonably priced and well explained to me. I couldn't recommend them more...
This is the second time I have bought a Land Rover from The Thatched Garage. Always received great customer service and advice. For the last ten years they have also kept my old Land Rover going with service and MOTs, all very reasonably priced and well explained to me. I couldn't recommend them more highly.
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Our Response:
No Comment
No Comment
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06-Oct-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Being a petrol head, I have always wanted to add a Landrover Defender to my collection and found a fantastic example for sale at The Thatched Garage. I called and spoke with Ben (Dealer Principle) about my plans to buy a standard vehicle and tastefully customise it to suit my personal requirements.
Being a petrol head, I have always wanted to add a Landrover Defender to my collection and found a fantastic example for sale at The Thatched Garage. I called and spoke with Ben (Dealer Principle) about my plans to buy a standard vehicle and tastefully customise it to suit my personal requirements.

Ben explained that they offer a very wide range of products and services via their website and that I could buy the vehicle and then they could customise it to my requirements all in house.

I went to visit the dealership and was shown round the vehicle and its features before taking it on a short test drive. Once driven, I was more than happy to purchase the vehicle and then I worked with Ben to define what options I wanted added.

Ben and the entire team he has there are incredibly knowledgable and passionate about anything Landrover and their expertise guided me through the process where they gave open and honest recommendations as to what I should be considering.

At no point at all did I feel like I was being sold to. In fact, Ben even told me things that I didn't really need, or that might upset the overall look and feel of the car. This is a first time experience for me as most car dealers will do anything to make any additional sale.

The extensive work was completed promptly, and Ben kept me updated at every step of the way. I collected the car, which was immaculately presented, and I am incredibly happy with not only the quality of the products that they supply, and of course their service, but the quality and attention to detail of their work is second to none.

The team all knew who I was and what car I was collecting and they were all clearly very passionate about the project which was lovely to see.

I am already working with Ben with to add additional things that we didn't get time to to (mainly because I am impatient and couldn't wait for the car) and I cannot recommend them enough.
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Our Response:
No Comment
No Comment
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23-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Easy to deal with, honest and fair.
Easy to deal with, honest and fair.
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Our Response:
No Comment
No Comment
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15-Sep-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Excellent service as always
Excellent service as always
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Our Response:
No Comment
No Comment
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12-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Very outgoing, I couldn’t make it to the show home to see the vehicle so they brought it to me the same day. All a very friendly team to deal with.
Very outgoing, I couldn’t make it to the show home to see the vehicle so they brought it to me the same day. All a very friendly team to deal with.
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Our Response:
No Comment
No Comment
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11-Sep-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great service
Great service
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Our Response:
No Comment
No Comment
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09-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Good interaction, honest about the vehicle.
Vehicle could have been valeted to a higher standard
Good interaction, honest about the vehicle.
Vehicle could have been valeted to a higher standard
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Our Response:
No Comment
No Comment
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08-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Excellent service all round. Very professional, helpful and polite throughout the whole process.
Excellent service all round. Very professional, helpful and polite throughout the whole process.
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Our Response:
No Comment
No Comment
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Showing reviews 1 to 20 of 25