Independent Customer Feedback

98% of our customers would rate our service good or excellent.

4.9

Showing reviews 1 to 20 of 47

Date Product Score Customer Comment Our Response
18-Nov-2018
Product:
Carry out rust prevention treatment
Rating:
Customer Comment:
First time I have used the company but won’t be the last. Had the underside of my Defender sealed against rust. Ben and the team did a fantastic job and kept me updated throughout the process. What also makes them stand out from other companies is that they don’t try to sell you extras even when...
First time I have used the company but won’t be the last. Had the underside of my Defender sealed against rust. Ben and the team did a fantastic job and kept me updated throughout the process. What also makes them stand out from other companies is that they don’t try to sell you extras even when I asked them what else I could do to the vehicle they just said have a look on line and see what you like!! Great company and will be using them again. Thanks
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Our Response:
Thanks for taking the time to review us we are glad you are happy with our services.
Thanks for taking the time to review us we are glad you are happy with our services.
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02-Nov-2018
Product:
Carry out Service & Mot on Discovery 4
Rating:
Customer Comment:
Full service and Mot carried out on time. Customer relations very good as per usual. Very pleased.
Full service and Mot carried out on time. Customer relations very good as per usual. Very pleased.
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Our Response:
Thank you for taking the time to review us, we really appreciate the kind words and look forward to seeing you at your next service.
Thank you for taking the time to review us, we really appreciate the kind words and look forward to seeing you at your next service.
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20-Oct-2018
Product:
Supply and fit Air suspension compressor to Discovery 4
Rating:
Customer Comment:
First dIagnosed issue quickly so I didn’t waste time while parts were being ordered. Then booked car in, provided eXcelelnt service and brand new curtesy car. Staff very friendly, all of them took time to speak to me.
First dIagnosed issue quickly so I didn’t waste time while parts were being ordered. Then booked car in, provided eXcelelnt service and brand new curtesy car. Staff very friendly, all of them took time to speak to me.
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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12-Sep-2018
Product:
S/F window regulators to Freelander
Rating:
Customer Comment:
service was first class (as always) - said when they could do the work (sooner than 'the other' LR garage near me), did it when they said and results were just as expected. Real service from friendly (non-smarmy) LR people. I've come to trust them to do an honest job at an honest price.
service was first class (as always) - said when they could do the work (sooner than 'the other' LR garage near me), did it when they said and results were just as expected. Real service from friendly (non-smarmy) LR people. I've come to trust them to do an honest job at an honest price.
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Our Response:
Thanks for taking the time to review us and we are glad you enjoyed your experience with us.
Thanks for taking the time to review us and we are glad you enjoyed your experience with us.
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04-Sep-2018
Product:
Mot & Fit customers wheel carrier
Rating:
Customer Comment:
Booking (and adding work to what was originally booked) was hassle free. All done in a day and timely phone call to say when it was ready for collection. Work carried out to its usual excellent standard.
Booking (and adding work to what was originally booked) was hassle free. All done in a day and timely phone call to say when it was ready for collection. Work carried out to its usual excellent standard.
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Our Response:
Thanks for taking the time to review us, we are glad you are happy with the service we provide.
Thanks for taking the time to review us, we are glad you are happy with the service we provide.
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22-Aug-2018
Product:
Carry out Rust Prevention Treatment
Rating:
Customer Comment:
Would definitely use them again for the third time - more conscientious than a main dealer !
Would definitely use them again for the third time - more conscientious than a main dealer !
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Our Response:
Thanks for taking the time to review us, we look forward to seeing you again.
Thanks for taking the time to review us, we look forward to seeing you again.
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19-Aug-2018
Product:
Purchased Freelander 2
Rating:
Customer Comment:
Really good service from Ben down to earth no messing around he obviously loves land rovers
Really good service from Ben down to earth no messing around he obviously loves land rovers
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Our Response:
Thanks for taking the time to review us. We hope you are enjoying your new vehicle.
Thanks for taking the time to review us. We hope you are enjoying your new vehicle.
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16-Aug-2018
Product:
Purchased Range Rover Sport
Rating:
Customer Comment:
Friendly, helpful staff. Good service. Recommend
Friendly, helpful staff. Good service. Recommend
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Our Response:
Thanks for taking the time to review us, we our glad that you think our level of service is good.
Thanks for taking the time to review us, we our glad that you think our level of service is good.
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15-Aug-2018
Product:
Purchased Range Rover Westminster.
Rating:
Customer Comment:
Very good service unhurried and reassuring. In addition all aspects were covered explaining in detail about the car and finance options.
Very good service unhurried and reassuring. In addition all aspects were covered explaining in detail about the car and finance options.
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Our Response:
Thanks for taking the time to review us, we are glad that you thought we covered all aspects in detail.
Thanks for taking the time to review us, we are glad that you thought we covered all aspects in detail.
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15-Aug-2018
Product:
Carry out service and mot on freelander 2
Rating:
Customer Comment:
Outstanding service, as usual.
Outstanding service, as usual.
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Our Response:
Thanks for taking the time to review us we are very happy that you find our service outstanding.
Thanks for taking the time to review us we are very happy that you find our service outstanding.
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09-Aug-2018
Product:
Rectify whine from Differential, Supply and fit new bearing kit (Freelander 2)
Rating:
Customer Comment:
The repair to my car was excellent and I was very happy with the replacement vehicle, but was disappointed the original date for the repair had to be amended at short notice which meant rearranging my plans.
The repair to my car was excellent and I was very happy with the replacement vehicle, but was disappointed the original date for the repair had to be amended at short notice which meant rearranging my plans.
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Our Response:
Thanks for taking the time to review us and sorry that we had to amend your date at short notice, when a job overruns at the last minute rather than new jobs just sit here we prefer to let the customers know and move their date. We are taking on extra staff so this doesn't happen so often in...
Thanks for taking the time to review us and sorry that we had to amend your date at short notice, when a job overruns at the last minute rather than new jobs just sit here we prefer to let the customers know and move their date. We are taking on extra staff so this doesn't happen so often in the future.
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03-Aug-2018
Product:
Supply and Fit roof rack, Rectify wipers not working.
Rating:
Customer Comment:
Fantastic service from Paul at the Thatched Garage who fitted our roof rack , sorted out our wipers and changed some dodgy bulbs.
Fantastic service from Paul at the Thatched Garage who fitted our roof rack , sorted out our wipers and changed some dodgy bulbs.
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Our Response:
Thanks for taking the time to review us, we are glad that Paul gave you fantastic service.
Thanks for taking the time to review us, we are glad that Paul gave you fantastic service.
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02-Aug-2018
Product:
S/F Exhaust Sensor & Heater Valve
Rating:
Customer Comment:
Very friendly and expert advise
Very friendly and expert advise
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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01-Aug-2018
Product:
Carry out Mot test.
Rating:
Customer Comment:
Honest.. that goes along way these days... Honest about what needed doing to the car and saved me lots of money! Will alway use for my Defender and Discovery....
Honest.. that goes along way these days... Honest about what needed doing to the car and saved me lots of money! Will alway use for my Defender and Discovery....
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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25-Jul-2018
Product:
Supply & Fit Bonnet Latch
Rating:
Customer Comment:
excellent service and helpful personal!
excellent service and helpful personal!
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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19-Jul-2018
Product:
Carry out Service & Mot On Defender.
Rating:
Customer Comment:
I’ve used the team at The Thatched Garage for my Defenders for a few years now. They provide a high quality service and are great value. I’m very happy to recommend them to any Land Rover owner wanting servicing, repair or tuning/custom work carried out.
I’ve used the team at The Thatched Garage for my Defenders for a few years now. They provide a high quality service and are great value. I’m very happy to recommend them to any Land Rover owner wanting servicing, repair or tuning/custom work carried out.
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Our Response:
Thanks for taking the time to review us, we are glad to hear you would recommend us to others. we look forward to seeing you at your next service.
Thanks for taking the time to review us, we are glad to hear you would recommend us to others. we look forward to seeing you at your next service.
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19-Jul-2018
Product:
Carry out Serice & Supply and fit performance intercooler
Rating:
Customer Comment:
Good turnaround time and knowledgeable team.
Good turnaround time and knowledgeable team.
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Our Response:
Thanks for taking the time to review us.
Thanks for taking the time to review us.
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14-Jul-2018
Product:
Carry out service on Defender
Rating:
Customer Comment:
Excellent family run business that know Land-Rovers inside out that I have happily been doing business with for over 20 years.
Excellent family run business that know Land-Rovers inside out that I have happily been doing business with for over 20 years.
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Our Response:
Thanks for taking the time to review us and for your continued support, we look forward to seeing you at your next service.
Thanks for taking the time to review us and for your continued support, we look forward to seeing you at your next service.
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12-Jul-2018
Product:
Supply and Fit Front Diff Assy
Rating:
Customer Comment:
Good, reliable, customer service backed-up with professionalism and a lot of Land Rover experience.
Good, reliable, customer service backed-up with professionalism and a lot of Land Rover experience.
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Our Response:
Thanks for taking the time to review us, we are glad you had a good experience.
Thanks for taking the time to review us, we are glad you had a good experience.
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09-Jul-2018
Product:
Carry out 5th service.
Rating:
Customer Comment:
Vehicle performs better than when it arrived. Fast, hassle free service. Will definitely use them again.
Vehicle performs better than when it arrived. Fast, hassle free service. Will definitely use them again.
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Our Response:
Thanks for taking the time to review us and we look forward to seeing you at your next service.
Thanks for taking the time to review us and we look forward to seeing you at your next service.
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Showing reviews 1 to 20 of 47