Independent Customer Feedback

98% of our customers would rate our service good or excellent.

4.9

Showing reviews 1 to 20 of 42

Date Product Score Customer Comment Our Response
15-Oct-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great service, with the work conveniently carried out in one day & at a very reasonable price
Great service, with the work conveniently carried out in one day & at a very reasonable price
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Our Response:
No Comment
No Comment
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06-Oct-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
This is the second time I have bought a Land Rover from The Thatched Garage. Always received great customer service and advice. For the last ten years they have also kept my old Land Rover going with service and MOTs, all very reasonably priced and well explained to me. I couldn't recommend them more...
This is the second time I have bought a Land Rover from The Thatched Garage. Always received great customer service and advice. For the last ten years they have also kept my old Land Rover going with service and MOTs, all very reasonably priced and well explained to me. I couldn't recommend them more highly.
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Our Response:
No Comment
No Comment
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06-Oct-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Being a petrol head, I have always wanted to add a Landrover Defender to my collection and found a fantastic example for sale at The Thatched Garage. I called and spoke with Ben (Dealer Principle) about my plans to buy a standard vehicle and tastefully customise it to suit my personal requirements.
Being a petrol head, I have always wanted to add a Landrover Defender to my collection and found a fantastic example for sale at The Thatched Garage. I called and spoke with Ben (Dealer Principle) about my plans to buy a standard vehicle and tastefully customise it to suit my personal requirements.

Ben explained that they offer a very wide range of products and services via their website and that I could buy the vehicle and then they could customise it to my requirements all in house.

I went to visit the dealership and was shown round the vehicle and its features before taking it on a short test drive. Once driven, I was more than happy to purchase the vehicle and then I worked with Ben to define what options I wanted added.

Ben and the entire team he has there are incredibly knowledgable and passionate about anything Landrover and their expertise guided me through the process where they gave open and honest recommendations as to what I should be considering.

At no point at all did I feel like I was being sold to. In fact, Ben even told me things that I didn't really need, or that might upset the overall look and feel of the car. This is a first time experience for me as most car dealers will do anything to make any additional sale.

The extensive work was completed promptly, and Ben kept me updated at every step of the way. I collected the car, which was immaculately presented, and I am incredibly happy with not only the quality of the products that they supply, and of course their service, but the quality and attention to detail of their work is second to none.

The team all knew who I was and what car I was collecting and they were all clearly very passionate about the project which was lovely to see.

I am already working with Ben with to add additional things that we didn't get time to to (mainly because I am impatient and couldn't wait for the car) and I cannot recommend them enough.
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Our Response:
No Comment
No Comment
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23-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Easy to deal with, honest and fair.
Easy to deal with, honest and fair.
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Our Response:
No Comment
No Comment
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15-Sep-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Excellent service as always
Excellent service as always
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Our Response:
No Comment
No Comment
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12-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Very outgoing, I couldn’t make it to the show home to see the vehicle so they brought it to me the same day. All a very friendly team to deal with.
Very outgoing, I couldn’t make it to the show home to see the vehicle so they brought it to me the same day. All a very friendly team to deal with.
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Our Response:
No Comment
No Comment
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11-Sep-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great service
Great service
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Our Response:
No Comment
No Comment
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09-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Good interaction, honest about the vehicle.
Vehicle could have been valeted to a higher standard
Good interaction, honest about the vehicle.
Vehicle could have been valeted to a higher standard
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Our Response:
No Comment
No Comment
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08-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Excellent service all round. Very professional, helpful and polite throughout the whole process.
Excellent service all round. Very professional, helpful and polite throughout the whole process.
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Our Response:
No Comment
No Comment
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07-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
The Thatched garage were great to deal with, they were honest, straight talking and prompt in all correspondence. I am really happy with the vehicle I purchased and wouldn't hesitate to use them again for parts or service
The Thatched garage were great to deal with, they were honest, straight talking and prompt in all correspondence. I am really happy with the vehicle I purchased and wouldn't hesitate to use them again for parts or service
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Our Response:
No Comment
No Comment
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06-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Purchased my first Defender from The Thatched Garage. Ben was very accommodating as we had to travel some distance to view the vehicle. We were given plenty of time and space to carry out a test drive and give it a good look over. I will definitely be visiting again when it needs a service.
Purchased my first Defender from The Thatched Garage. Ben was very accommodating as we had to travel some distance to view the vehicle. We were given plenty of time and space to carry out a test drive and give it a good look over. I will definitely be visiting again when it needs a service.
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Our Response:
No Comment
No Comment
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04-Sep-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Great customer service. The car was serviced very well.
Great customer service. The car was serviced very well.
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Our Response:
No Comment
No Comment
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27-Aug-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Absolutely thrilled with the work the team at TMD have done. The car looks fantastic and I couldn’t be happier with the way the upgrades have turned out. From the moment of handing it over, the advice from Ben and Paul was spot on to help me create the exact look I was after. One very happy punter...
Absolutely thrilled with the work the team at TMD have done. The car looks fantastic and I couldn’t be happier with the way the upgrades have turned out. From the moment of handing it over, the advice from Ben and Paul was spot on to help me create the exact look I was after. One very happy punter who will be grinning for some time!
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Our Response:
No Comment
No Comment
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22-Jun-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Was an excellent process that started on Instagram, lead to a very quick but detailed quote. They then did all the changes in 4 days - ahead of schedule. And the car was clean when i cam to pick it up. Now having used the car, all the changes to engine, suspension, stereo and lights are excellent
Was an excellent process that started on Instagram, lead to a very quick but detailed quote. They then did all the changes in 4 days - ahead of schedule. And the car was clean when i cam to pick it up. Now having used the car, all the changes to engine, suspension, stereo and lights are excellent
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Our Response:
No Comment
No Comment
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20-Mar-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great service and very helpful
Great service and very helpful
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Our Response:
No Comment
No Comment
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11-Mar-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great service as always.
Great service as always.
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Our Response:
Thank you for the five stars
Thank you for the five stars
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03-Mar-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
I did a part exchange with my vehicle and was quoted a price which they kept to. My Landrover was prepped and ready, as agreed and Ben was very swift and professional with the whole process.
I did a part exchange with my vehicle and was quoted a price which they kept to. My Landrover was prepped and ready, as agreed and Ben was very swift and professional with the whole process.
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Our Response:
Thank you for your great review, we look forward to welcoming you back in the future for your servicing needs.
Thank you for your great review, we look forward to welcoming you back in the future for your servicing needs.
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29-Feb-2020
Product:
The Thatched Garage - Vehicle Sales
Rating:
Customer Comment:
Everyone was friendly, and had a great knowledge of the car they sold us, the car was clean and presented well.
There was no pressure to buy the car which is what I like and the process was effortless.
Everyone was friendly, and had a great knowledge of the car they sold us, the car was clean and presented well.
There was no pressure to buy the car which is what I like and the process was effortless.
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Our Response:
No Comment
No Comment
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27-Feb-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Wonderful service with Paul, very efficient thank you.
Wonderful service with Paul, very efficient thank you.
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Our Response:
Thank you for the review, we are pleased that we could help.
Thank you for the review, we are pleased that we could help.
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19-Feb-2020
Product:
Land Rover Servicing
Rating:
Customer Comment:
Great Service
Great Service
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Our Response:
Thank you for the five stars
Thank you for the five stars
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Showing reviews 1 to 20 of 42